Frequently Asked Questions (FAQ's)
- HOW DO I KNOW IF MY ORDER HAS SHIPPED?
- If you created an account, you can simply log in to check the status of your order. If you forgot your account information, follow the prompts to reset and validate your information from the email sent OR contact our customer service team to get assistance (HELP@Enthuzst.com)
- WHEN WILL MY ORDER SHIP?
- Our goal is to have your product shipped between 5-7 business days from the date of purchase. There are some exclusions, see LIMITED PRODUCTS below for specific information on how those are different than the rest of our products.
- I NEVER GOT A CONFIRMATION EMAIL: (not a question, we know..)
- Check your JUNK / SPAM folder. If you still don’t see your email, please contact our customer service team (HELP@Enthuzst.com) with the following information:
- First and Last Name
- Full address (House #, Street, Town, ZIP code)
- MY PACKAGE HAS BEEN RETURNED TO SENDER.. WHAT NOW?
- Contact Customer Service (HELP@Enthuzst.com) with your order number and your complete CORRECT address. We will wait until the package is successfully received back at Enthuzst prior to purchasing another shipping label to get it back out to the proper address
- MY PACKAGE GOT SENT BACK / NEVER ARRIVED (email us if this happened!) – AM I STILL IN THE DRAWING?
- Most Definitely! Merchandise delivery and sweepstakes entries are two totally separate processes. Immediately following the completion of an order on our website two critical things happen.
- Your entries are automatically submitted to our Sweepstakes Administrator (Official Rules Here)
- Your merchandise order is transmitted through to one of our varying facilities, where our teams will begin to produce your items and get them ready for shipment to you.
- I GOT MY ORDER, BUT SOME THING(S) ARE MISSING
- Do not fret! We ship different products from multiple locations in the United States. It is very common that you may receive a shirt, hat, phone case, decal / key tag / banner in all separate shipments! Keep up to date via logging into your account or checking your email for individual tracking numbers!
- WHY ARE MY LIMITED PRODUCTS TAKING SO LONG TO SHIP?
- Our limited products are pre-sale items, where we secure a specific number of blank items from the supplier to offer to our customers in advance. Once the pre-sale ends (roughly 1 weeks’ promotion time) we will then order the specific amount of product to begin production (another week requirement) and then pick up the finished product to have our team in Lancaster PA fulfill and ship them to you (Roughly another 3-5 days).
- WHY OFFER LIMITED PRODUCTS?
- We want to offer our customers TRULY LIMITED 1-off products that are as unique as the individual ordering them. We have a ton of awesome, high quality merchandise that all of our customers love, but the limited products let us offer something that truly lets you stand our from the crowd.
- I MESSAGED YOU ON SOCIAL MEDIA ABOUT AN ORDER, BUT HAVENT HEARD BACK, WHAT DO I DO?
- Due to extremely high traffic on Facebook and Instagram we are unable to manage all of our customers questions in an orderly fassion, so we do not answer order specifc questions via social media. If you have any order specific questions, please contact our customer service team HELP@Enthuzst.com
- I EMAILED CUSTOMER SERVICE (HELP@Enthuzst.com) BUT NEVER HEARD BACK
- At times we deal with large influxes of customer demand, and occasionally an email can slip through the cracks. Please do us a favor and re-send the email as we are passionate and dedicated to servicing your needs to our best ability!